Privacy notice - road schemes (major projects)

This privacy notice sits beneath National Highways' top level privacy notice and provides information about how personal data is used with regards to query resolution and our consultation processes (both statutory and non-statutory).

Please see the main privacy statement for details on your rights and who to contact about use of personal data.

What personal data do we collect and handle?

With regards to query resolution, the data is being collected solely to administer the query or information that you have contacted us regarding. This will only include your name and the reply email address/telephone number that you provide to us in your contact.

With regards to our consultation processes, data is collected as a part of the feedback process surrounding the scheme. This will include, but is not limited to, your name, address and contact details. Further information will be provided during the consultation process.

What legally allows us to collect and handle information about you?

Data collected for query resolution will only be processed with your consent. Consent may be withdrawn at any time by contacting us.

Data collected as part of our statutory and non-statutory consultations is processed under our legal obligation as set out in the Planning Act 2008 and the Highways Act 1980.

How long do we keep your information for?

We will retain your information for the duration of the scheme.

Who do we share your data with?

In some cases, we will need to share your data with our third party suppliers in order to resolve your query. In these circumstances Highways England are still responsible for the use of your data and ensure that the right safeguards are in place through measures such as contract clauses.

What rights do you have?

Please see our main privacy notice for more details on your rights:

•    to be informed
•    to access your personal data
•    to rectify your personal data
•    to restrict our processing of your personal data
•    to erasure

Delib Privacy Information

Delib’s software (this website) enables organisations to set up and operate democratic exercises, through which they will engage with you.

When you access and use this site, your information submitted to these exercises will go to the data controller: the organisation running this site. If you have provided it, this information may include personal data (e.g. your name, age, contact details etc.).

Delib’s role is to process this data on behalf of the controller. Processing means (among other things): making sure this website runs properly, that your data is securely stored and is available to the controller so that they can do their work effectively.

Our primary purpose is in making software platforms that help you to have your say. To do this we need to make sure that when you do, your data is safe, secure, and can be worked with effectively. So that’s what we do. Delib will not access your personal data unless requested to do so by the controller, and only for the purposes of helping them or you.

The data controller will have a privacy policy or other information notice, which sets out how they will hold and use the information you provide, as well as your rights in relation to that information. This policy or notice may be included on this page, or can be obtained by contacting them.

If you have any questions or requests about your personal data, these should be sent to the data controller in the first instance. Delib cannot directly deal with such enquiries as it does not control how your information is used.

Collection of Browser Information

Delib stores information which is provided by your computer when you use the website. For example, your browser type, IP address, language preference, referring site, and the date and time. Delib's purpose in collecting this information is to maintain the security of the website and for the purposes of operating and improving the software.